Mr. Jeff Wang, the president of the firm, with his over 20+ years wide range education and experience in this field, guarantees the ability of the problem solving whatever we encounter potentially. Contact him at jeffw@spreadinfo.com
    
SERVICE STRATEGY
Provide 1 year warranty (free labor & parts) if the item(s) purchased from us; Otherwise, service charge may be incurred.
   
HELP CENTER
Supported by qualified/experienced technician, try to assist customer solve the problem A.S.A.P.
24 hours/day technical support via Tel/fax/Email.
   
ON-SITE SERVICE REQUESTING
Primary Maintenance: Schedule service followed by the agreed contract.
Emergency Service: Guaranteed response within 2-4 hrs, or the limited time be revealed on.
Non-Emergency Service: Attempt to schedule within 8-16 hrs, or the the time revealed on the contract. Each time service request can be notified by phone, oral, fax or other way(s). Sevice vehicles always available to meet local service requests.
 
THE PARTS REPAIR/REPLACEMENT
Try to fix the defective item(s) within 24-72 hours or limited time specified on the contract.
The parts/components can be replaced "certified as operational" by the original supplier. Alternatively,  brand components can be substituted, reconditioned parts may be used depends upon the judgement of the quality assurance.
An exchange credit may be given if parts removed from the equipment can be reconditioned and used under this or another agreement; Loan equipment/components may available if the equipment connot be immediately repaired or must be removed from your site to be repaired, and it loaned equipment may be charged if the cost not covered by the contract.
 
LABOR COST
Labor charge: $45.00/hr, minimum 1 hour. On-site service adding transportation $10 within 10 miles, $10/hr every 10 miles increment
INTERNET USEAGE: $3.00/hour
TUTORING for non-professional courses (Mini. 2 hours session)
--- In-store: night/weekend: $25/hr for one, $20/hr per person for two, $15/hr/per person for three, $10/hr per person for 4+; Weekday add $5/hr/person.
--- On-site: Adding transportation charge. $10 within 10 miles, $10/hr every 10 miles increment.
  

* Subject to errors, omission and changes